Recent articles by John Gallant
May 02, 2012
Kaiser Permanente CIO Philip Fasano discusses how the electronic records 'bet' has paid off and how social and mobile technologies will advance the effort. He also offers advice on making big tech projects successful, how to encourage innovation, what it means for CIOs to be the 'CEO' of their organizations and why healthcare provider should be in the business of delighting customers and patients.
April 30, 2012
The customer always comes first. Except when it comes to HCL, the $6 billion Indian outsourcing make that co-sourcing giant led by CEO Vineet Nayar, who literally wrote the book on a philosophy known as 'employees first, customer second.' In this latest installment of our CEO Interview Series, Nayar spoke with IDG Enterprise Chief Content Officer John Gallant about how that philosophy is fueling HCL's rapid growth and why more CIOs ought to consider adopting it.
April 12, 2012
In the latest installment of the CIO Interview Series, Louie Ehrlich, CIO and president of Chevron Information Technology Company, talks about the most important things he's learned leading a giant, global IT team through massive change. His answers may sound simple, but they're hard-won lessons for Ehrlich, the top tech executive for the nearly $250 billion energy company, whose transformation effort has yielded the better part of a billion dollars in payback for Chevron.
February 27, 2012
At 160 years old, the Western Union brand is firmly embedded in the collective psyche. Need to get cash to someone far away in a hurry? To paraphrase the 'Ghostbusters' theme, you know who to call. But the 2012 version of Western Union is about far more than simply money transfer. Over the past decade, the company has expanded into a dizzying array of new products and services that capitalize not only on Western Union's vast global reach - more than half a billion physical locations - but also its powerful brand, its expertise in diverse local markets and an intricate web of business partners.
January 26, 2012
Underwriters Laboratories' CIO Christian Anschuetz discusses UL's recent transformation from a non-profit to a for-profit organization and how IT shaped and supported that change. He weighs in on the consumerization of IT, offers advice for CIOs, explains why 'big data' without 'big discretion' will lead to 'big failure,' and more.
January 19, 2012
In an exclusive interview, NetApp CEO Tom Georgens talks about virtualization, the private cloud, and how his company defines big data
December 22, 2011
In an exclusive interview, Polycom CEO Andrew Miller talks about the impact of mobility on the visual communications market and about Polycom's move to the cloud
December 19, 2011
Intuit CEO Brad Smith has deftly steered what was once only a shrink-wrap software company into the cloud and mobile worlds and has led a re-engineering of Intuit's IT organization into a customer-focused, driver of innovation and value.
December 13, 2011
Systems monitoring and management may be headed to the cloud as management-as-a-service. Nimsoft CEO Chris O'Malley explains what that means and how it will affect IT in this Q&A -- part of the ongoing IDG Enterprise CEO Interview Series.
December 13, 2011
As part of the IDG Enterprise CEO Interview Series, William McCracken, chief executive officer of CA Technologies, spoke at the recent CA World conference to IDGE Chief Content Officer John Gallant about how the concept of 'business service innovation' is driving CA's business. Insider (registration required)
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