Say the word 'photocopier,' and most IT leaders have visions of skilled workers wasting time undoing paper jams. But for Karl Collins, vice president of technical services and infrastructure at SavaSeniorCare, IT's newfound ownership of enterprise-wide photocopiers has yielded $739,000 annual savings and increased visibility among executives.
A year after Oregon's Multnomah County deployed an on-premises portfolio management application, the two IT staffers dedicated to it resigned. Other staff struggled to maintain the specialized server environment. Left with no other option to guarantee support of the mission-critical tool, the county leapt into the cloud.
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