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The '06 Enterprise All-Star Issue

PHH Mortgage nixes desktop management problems

Nixing desktop support problems.


BNSF Railway | Evolution Benefits | PHH Mortgage | | Wilson & Company, Engineers and Architects

Employees at PHH Mortgage in Mount Laurel, N.J., often regroup and move from one work location to another.

Change was so constant during the 2004 refinancing boom that two dedicated, full-time desktop support staffers were needed to handle the 9.3 desktop moves and 1.3 adds taking place on an average day, says Pat Delany, manager of desktop support.

Today, desktop moves require little IT attention, because of a tech-refresh project and a redeisgned client environment.

Using the standard feature set in the Windows XP Sysprep System tool, all system applications and drivers get preloaded into a single master image. IT also cloned a master hard drive, and now PCs are ready for deployment as needed.

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