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Employees at PHH Mortgage in Mount Laurel, N.J., often regroup and move from one work location to another.
Change was so constant during the 2004 refinancing boom that two dedicated, full-time desktop support staffers were needed to handle the 9.3 desktop moves and 1.3 adds taking place on an average day, says Pat Delany, manager of desktop support.
Today, desktop moves require little IT attention, because of a tech-refresh project and a redeisgned client environment.
Using the standard feature set in the Windows XP Sysprep System tool, all system applications and drivers get preloaded into a single master image. IT also cloned a master hard drive, and now PCs are ready for deployment as needed.

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Company Description
Emerson Network Power and its Liebert power and cooling technologies increase IT system flexibility and availability, while lowering the total cost of ownership.
Power and Cooling Guidelines
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Cutting Energy Costs
Reduce cooling system energy costs by 30 to 45 percent through five data center efficiency strategies.
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