BT has announced a major update to BT One, its unified communications portfolio, with new cloud-based services designed to improve collaboration within and between large organizations. The latest round of changes is designed to address a BT survey that polled 1,000 executives around the globe.
New services are being introduced include:
• One Cloud Lync: a cloud service based on Microsoft Lync; it integrates in a single platform a company's email with instant messenger (IM), audio, device-based video, screen sharing and interactive white boarding.
• One Voice anywhere: a new smartphone app and Web client to help reduce mobile costs with employees who travel internationally. BT estimates that customers can save up to 45% on total mobile roaming costs.
• One Enterprise Cisco: a premise-based solution based on Cisco UC9, an upgrade to the Cisco unified communications platform. The service expands video endpoint support, improving the quality of video calls, and makes it easier to reach out through "dial by email." According to BT, this solution can cut server costs by up to 66%.
• One Collaborate video: new high-definition video endpoints that bring immersive face-to-face interaction to the desktop.
• One Collaborate: BT has partnered with Dolby Laboratories on a technology trial, aiming to deliver a more natural audio meeting experience.
Commenting in a statement, Sandra O'Boyle, service director at Current Analysis, said: "BT's IP telephony and unified communications services, marketed under the 'BT One' banner, are threatening in the global enterprise market, because BT can offer a full range of services. BT is also a leader in providing telepresence high-definition video conferencing services across key vendors, claiming an impressive 25,000 endpoints registered with its global video exchanges."