Go Daddy CEO's outage apology

Clarifies outage caused by internal network issues, not hacker attack

Go Daddy Site Outage Investigation Completed (Sept. 11, 2012)

Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.

IN PICTURES: 11 sorriest tech companies of 2012

RELATED: Go Daddy declares outage not caused by hack

The service outage was not caused by external influences. It was not a "hack" and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.

At no time was any customer data at risk or were any of our systems compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

We take our business and our customers' businesses very seriously. We apologize to our customers for these events and thank them for their patience.

- Scott Wagner Go Daddy CEO

From CSO: 7 security mistakes people make with their mobile device
Join the discussion
Be the first to comment on this article. Our Commenting Policies