VIDEO: Mining social media for hotel customer feedback

As more hotel guests use social media to express their feedback with a hotel after a stay instead of filling out a customer comment card, many hotels need to mine data from social networks to see how they’re doing. In this video news report from the IDG News Service, we get to meet a company that can help the hospitality industry get that data.

Hotels are looking for ways to mine social media for guests' comments on their visit.

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