Avaya and GENBAND have extended their strategic relationship, developing a roadmap for "carrier class" enterprise users of Avaya Communications Server 2100 (CS 2100) and Avaya SL-100. Under the agreement, GENBAND will provide full ongoing evolutionary support, while Avaya will continue to maintain the customer relationship for the large enterprises that use these products.
Under the arrangement, the companies can jointly deliver a SIP-based UC solution spanning fixed and mobile business features for carrier-class enterprises in the higher education, healthcare, finance and government verticals. Users of both Avaya and GENBAND solutions will have access to new applications and a service-development environment that enables multi-vendor networks.
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The CS 2100 and SL-100 came to Avaya from the former Nortel portfolio, with Avaya originally buying the enterprise version and GENBAND buying the carrier variant. When Avaya purchased these systems, GENBAND then agreed to support about 90% of the ongoing hardware and software for both the carrier class and enterprise versions. With this most recent agreement, GENBAND will take over full development support -- working with Avaya to provide continuity of existing services with new technology and on-going software improvements.
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In a statement, Mark Pugerude, GENBAND's president of global sales and marketing, said, "By joining forces with Avaya, we are able to provide some of the world's most vital institutions with continuity, helping ensure that their existing investments in communications infrastructure will be supported and enhanced through future innovation."
Mark Monday, vice president, product management, Collaboration Platforms and Endpoints, Avaya, added, "The extension of this relationship will offer customers a unique combination of investment protection and graceful migration to advanced UC services. Our customers can reap the benefits of seamless UC solutions that are based on carrier class platforms and enhance mobility applications and services on any device."