Avaya announces collaborative cloud for service providers

Timed to coincide with the Enterprise Connect 2013 conference, Avaya announced additions to its Avaya Collaborative Cloud portfolio with offers specifically designed for cloud service providers (CSPs); these latest services include unified communications, contact center and video solutions for CSPs that are packaged with flexible choices and pricing models. CSPs can then help their enterprise clients offload the challenges of managing BYOD environments, widely dispersed workforces, and the shifting demands of end-customers.

The new offers support unified communications and contact center as a service (UCaaS, CCaaS) with utility-based pricing that allows CSPs to pay only for what customers are using. The Avaya Control Manager can be used with the service to enable multi-tenancy. In addition, a private cloud offer also extends contact center support for up to 500 agents which can be hosted and branded by CSPs or Avaya.

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Steve Lefrancois, the CTO for public sector markets at Verizon Enterprise Solutions, commented in a statement on Avaya's latest offer, saying, "Verizon and Avaya continue to collaborate to develop communications and collaboration solutions to help federal agencies keep pace with technology advancements, reduce complexity and boost employee productivity. By leveraging our complementary strengths to enable federal agencies to adopt flexible IT consumption models, Verizon and Avaya will deliver advanced solutions that meet the functionality and cost efficiency requirements of our federal clients."

Joel Hackney, SVP and general manager, Cloud Solutions, Avaya. added, "with Avaya Collaborative Cloud, cloud service providers can offer a differentiated UC, contact center or video solution to enterprises. Avaya's highly flexible pricing and options for hosting and branding, along with the known quality of Avaya solutions present a compelling, revenue-generating opportunity for CSPs to adopt and extend Avaya Collaborative Cloud offers to their business customers."

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