Digium has announced the general availability of two new Switchvox appliances targeting the IP phone system needs of midsize businesses. The Switchvox 400 Series includes enterprise-class unified communications features, supporting up to 600 users in a single system. The latest products are added to the Digium portfolio that already includes a portfolio of hardware-based and software-based solutions -- along with the Switchvox Cloud a hosted version of the company's phone system that we covered in our newsletter two months ago.
When we spoke with Mark Amick, Digium's director of product management, he said that while Digium's typical customer today has about 50 phone lines in service, the company is getting more requests from customers who need larger systems.
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The Switchvox 450 and Switchvox 470 include purpose-built servers with more memory, state of the art processors, enhanced RAID options and solid state drives (SSD) compared to Digium's smaller systems. According to Amick, some customers will prefer Digium systems that are bundled with Digium hardware because the appliance also comes with built-in performance guarantees. In addition, other features attractive to larger enterprise like the ability to import phone extensions have been included. The new appliances have improved capacity and performance compared to previous models; Digium has reduced appliance size by 46%, weight by 37%, and power consumption by 22%.
The Switchvox 400-series products include enterprise UC features such as VoIP and traditional calling, support for mobility and mobile devices, IVR capabilities, conferencing and video support, and CRM integration. The Switchvox 450 IP PBX supports up to 500 users in a single platform and is priced is $9,850 USD; the Switchvox 470 supports up to 600 users in a single platform and is priced at $12,975 USD. Both systems are available now from Digium resellers and distributors.