The help desk is hot again

If you thought the traditional help desk would be outsourced, automated or altogether shut down, think again.

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If you thought the traditional help desk would be outsourced, automated or altogether shut down, think again. Hiring for the help desk is hot. Insider (registration required)

If you're looking for an exciting IT job with the city of Staunton, Va. -- the hottest action is at the help desk.

"That's actually where most of the work is right now," says CTO Kurt Plowman. "Police, fire, sanitation, water, recreation -- they've all got some sort of technology involved in almost every job," and most of that technology is mobile, which requires even more assistance. Workers who put in water lines, for instance, use GPS devices to locate manholes. "That stuff we didn't have 10 years ago."

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