Is Your IT Shop a Scrambler or a Leader?

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An IT veteran describes the four stages of the technology organization -- and what it takes to move up a notch

Technology organizations evolve on a four-step path, with each step enhancing the value of the organization to its customers. Most IT organizations are in the first two stages: Scrambler and Producer.

Scramblers have a great deal of difficulty getting the basics right and spend much of their time reacting to events. Producers get the basics right but haven't yet evolved further.

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