WDs My Cloud and My Book Live have been experiencing intermittent server issues that have disrupted remote access for customers attempting to connect to the cloud storage products for five days.
Western Digital's (WD) consumer cloud storage sites have been experiencing outages for the past five days.
"These issues include poor transfer speeds and/or inability to connect remotely. We are working very hard to resolve these issues and resume normal service as soon as possible," the company said.
Other than saying it was a server issue, the WD spokesperson did not detail what caused the problems.
WD's MyBook Live service was built to act as an online backup for the MyBook network-attached storage (NAS) device that resides in a customer's home or office.
Last year, WD unveiled the My Cloud service, which is combined with a physical hard drive that has 2TB to 4TB of capacity and runs on Linux.
The MyCloud service/drive is simpler to use than the MyBook Live device and comes with management software that is compatible with iOS, Android, Windows or OS X. The My Cloud software allows users to organize digital content from all of their computer devices and set up automated cloud backups to WD's My Cloud storage service.
Lucas Mearian covers consumer data storage, consumerization of IT, mobile device management, renewable energy, telematics/car tech and entertainment tech for Computerworld. Follow Lucas on Twitter at @lucasmearian or subscribe to Lucas's RSS feed. His e-mail address is firstname.lastname@example.org.
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This story, "Western Digital's 'MyCloud' has been broken for 5 days" was originally published by Computerworld.