These days, companies are applying the software-as-a-service (SaaS) model to just about everything, from core business functions, including IT, to industry-specific processes. This list, compiled with the help of SaaS trend watchers and users, provides a representative look at what types of software you'll find offered in the cloud.
1. Company Name: Antenna Software
Headquarters: Jersey City, N.J.
What it offers: Mobile SaaS software and Antenna Mobility Platform (AMP) for building, deploying and managing mobile applications.
Why it's worth watching: Antenna sits at the intersection of two of today's biggest enterprise IT focal points: cloud computing and mobility. "With things getting pushed into the cloud in terms of where they're hosted, and the devices that we're using to access those applications increasingly being smartphones or tablets vs. laptops or desktops, a huge trend right now is enterprise mobility in the cloud. I'd even say that's near the top of most CIOs' to-do lists," says Justin Perreault, general partner of Commonwealth Capital Ventures, an Antenna backer. That puts Antenna in a good spot: It offers mobile SaaS software as well as an on-demand software platform for building, deploying and managing mobile applications in the cloud.
How it works: The Antenna Mobility Platform comprises five interconnected components: AMP Gateway, which routes and manages all transactions between the backend systems and the mobile applications; AMP Studio, a "build-once, deploy on any device" development environment; AMP Enterprise Connect, for bridging between host systems and the AMP Gateway; AMP device-side client software; and AMP Management Center, a role-based Web management application.
Where it resides: In the Antenna Mobile Cloud, a platform-as-a-service environment within Antenna's data centers, which the company says it runs as carrier-class network operations centers.
How much it costs: Mobile SaaS software pricing is an annual subscription fee per device for employee-facing applications and Websites, and an annual subscription price based on a range of expected users or usage for consumer-facing applications and Websites.
Who's using it: Coca-Cola Enterprises, Hologic, E-Trade and Pitney Bowes, among others
2. Company name: Cloud9 Analytics
Headquarters: Redwood City, Calif.
What it offers: Pipeline Accelerator, real-time sales forecasting and pipeline management SaaS for line-of-business managers
Why it's worth watching: Despite some initial skepticism that business intelligence was too complex to tackle from a SaaS perspective, enterprise interest in BI as a service is taking off, says Jeff Kaplan, managing director of ThinkStrategies, which compiles the SaaS Showplace of providers. Among many interesting BI SaaS providers, Cloud9 is representative of those focused on moving capabilities to the edge of a company. "BI used to be this thing cloistered in the corporate headquarters because it was so complex that the information could only be filtered out to the field," Kaplan says. "What SaaS in general and Cloud9 in particular have done is make BI more readily available at the field level so frontline workers can take advantage of it and make better decisions."
How it works: Cloud9 says it has deconstructed the traditional data warehouse infrastructure and processes and instead uses a technique it calls versioned replication. With this approach, Cloud9 makes no upfront assumptions about how warehoused data will eventually be used. Instead, it manages the warehouse separately from the solutions being built on it, thus turning the data warehouse tier into the system of record of historical truth. The automated data warehouse technology comprises a replication service and proprietary data management technology called versioned database. It offers a number of advantages over a traditional relational database, such as the ability to ensure that changes are cumulative rather than destructive, the company says. Cloud9 provides proprietary and industry-standard interfaces to the database technology.
Where it resides: Internal data center
How much it costs: Varies by deployment
Who's using it: Dow Jones, Schneider Electric, Thermo-Fisher Scientific and Thomson Reuters, among others
3. Company Name: CVM Solutions
Headquarters: Oakbrook Terrace, Ill.
What it offers: CVM Supplier Central, supplier risk and performance management SaaS.
Why it's worth watching? While ERP and traditional supply chain software has been slow to move into the SaaS model, some segments are slicing off and moving more quickly to the cloud, notes Liz Herbert, a principal analyst with Forrester Research. Supply risk and performance management, a category that includes CVM as well as companies like Achilles and Aravo Solutions, is among them. ThinkStrategies' Kaplan calls out such supply chain SaaS activity as the evolution of the extranet model that sprang to life in the dot-com era. "The reality of extranets is taking shape as SaaS-based supply chain solutions," he says. "CVM is interesting in that it created a software capability that ties multiple companies together so they can track their merchandise among themselves and use the Web to make that happen," he adds.
How it works: Built on the Force.com application development platform, Supplier Central provides supplier management in three steps. First, it provides the ability for users to "clean" supplier information by consolidating silos of supplier data, standardizing names and information, eliminating duplication, and establishing family linkage and supplier groups. Next, it allows users to centralize and standardize information, automate manual processes, empower suppliers through online portals and survey suppliers for prequalification. Finally, with an eye toward supplier intelligence, users can use the software to monitor compliance and risk programs, track standard metrics, examine supplier performance, and automate corrective action plans and risk mitigation, CVM Solutions describes.
Where it resides? Force.com infrastructure
How much it costs: Pricing scales based on usage and product functionality required, but a company spokesman says customers can get started with CVM Supplier Central for less than $50,000 per year
Who's using it: Booz Allen Hamilton, Colgate-Palmolive, Delta Air Lines, ExxonMobil and Wal-Mart, among others
4. Company Name: Exoprise Systems
Headquarters: Waltham, Mass.
What it offers: CloudReady, a SaaS application suite for evaluating the readiness of on-premises systems, orchestrating cloud migrations and providing real-time performance monitoring for cloud-based applications.
Why it's worth watching: Exoprise is among a number of SaaS providers helping companies make sense of all the stuff they have out in the cloud. The idea is to give IT professionals a way to "seize the benefits of the cloud quickly and confidently," as Exoprise founder and CEO Jason Lieblich put it at the company's March launch. ThinkStrategies' Kaplan says he likes what he sees of the company's strategy so far: "It's starting by letting you take an inventory of e-mail usage so you can determine which of a growing array of Web-based or cloud e-mail services might be the best fit for your company. But really it's setting up to do the same thing for any migration to the cloud."
How it works: In a five-step process, users first tap into the CloudReady service and download ExoShell, a secure Web service application that lets Exoprise analyze the enterprise infrastructure without need for complex database and Web servers. They then configure, adjust and schedule their assessments. At the appointed time, ExoShell scans the messaging environment, gathering information on cost, reliability and end-user usage that it then securely uploads to CloudReady for analysis. Finally, users can use the customizable analysis results to help determine the right cloud offering for their organizations, Exoprise says.
Where it resides: Rackspace hosted data center.
How much it costs: Per-mailbox pricing for CloudReady Insight, available now, with pricing bands between $10 and $2 per mailbox, depending on the size of the total assessment; free trial available. CloudReady Monitor, in beta, also is available for free trial. (The third piece of the suite, CloudReady Control, is slated for availability later this year.)
Who's using it: A mix of commercial, government and education institutions have run assessments, ExoPrise says, but has no names to share at this time.
5. Company Name: GageIn
Headquarters: Santa Clara, Calif.
What it offers: GageIn, content-driven business information networking and employee collaboration.
Why it's worth watching: Collaboration is a leading SaaS segment, with lots of activity and interest in tools that have a Facebook-like look and feel. However, Kaplan says, GageIn has caught his eye with its content-driven approach. "So if you've got interesting content you build a network of relationships around that content instead of the more traditional Facebook-like approach of building around people," he says. The question is whether GageIn, available in beta now, has legs. "My guess is that it'll be acquired in the next 12 to 18 months and folded into another platform," Kaplan says.
How it works: GageIn aggregates information about a company from corporate Web sites, news outlets, social content sites and other such sources. Users configure agents and keywords to receive alerts on business events such as new product announcements, mergers and acquisitions and leadership changes at companies of their choosing. Networking and social tools connect users and facilitate communications with an external business network and collaboration with colleagues. It runs on a proprietary J2EE-based platform that can directly and automatically convert business requirements into data access, business logic and user interface workflow modules, the company says.
Where it resides: Amazon Elastic Compute Cloud (EC2).
How much it costs: Free public beta; following mid-summer general availability, the basic service will be available for free to individuals who follow five or fewer companies and for a fee for those who want to follow more than five companies. Enterprise customers - GageIn's target market - will receive additional features; pricing not yet disclosed.
Who's using it: Individual business users and unnamed companies participating in limited group tests and moving toward full-scale adoption, GageIn says.
6. Company Name: Host Analytics
Headquarters: Redwood City, Calif.
What it offers: Host Analytics CPM, corporate performance management SaaS suite
Why it's worth watching: Getting a tighter handle on spending is at the top of any financial or business leader's wish list. Host Analytics offers software aimed at improving budgeting, forecasting and other money matters. At Schumacher Group, for example, Host Analytics has slashed the annual budgeting process from three to four months to a month or so, says Doug Menefee, CIO at the Lafayette, La., emergency management firm. "Our 100 to 125 budgeting managers would do everything in Excel files, like they do in most organizations. [Finance] would blast out a template, managers would populate their line items and send to a centralized resource. They'd be married up to create a giant Excel file, which would be reviewed and sent back out for another pass," he describes. "Now managers access and update their chart of accounts in real time ... and the finance and accounting departments see the impact on EBITDA, revenue and those types of things right away."
How it works: Host Analytics, created using Microsoft's SQL Server database, OLAP engine and application development tools, tightly integrates with Excel. Users make updates and run queries from an Excel-like browser interface. All applications use a single database model, which enables integration and sharing across the suite. In addition, Host Analytics can interface with any general ledger or other source system for automated loads from operational systems. An integrated OLAP/Relational architecture handles budgeting and multidimensional reporting, the company says.
Where it resides: Private cloud at Xiolink hosting facility.
How much it costs: $250 per user, per month
Who's using it: Aon, Otis Spunkmeyer, Proctor & Gamble and Schumacher Group, among others
7. Company Name: KnowledgeTree
Headquarters: Raleigh, N.C.
What it offers: KnowledgeTree, open-source document management SaaS.
Why it's worth watching: Traditional on-premises document management deployments outnumber SaaS instances, especially within large enterprises, Forrester's Herbert says. But in the right instances, the benefits of on-demand document management can be unbeatable. Anthony Mashkovich, IT director at Miramax, in Santa Monica, Calif., says he's found that to be the case. Following the December 2010 sale from Walt Disney Studios to investors, Miramax has had to morph from a virtual to a physical company - and among other tasks, find a home for some 150,000 documents. "This was a large undertaking, but we needed to do something super fast while still fitting all our criteria. Going the traditional route of an EMC Documentum wasn't an option. We had no infrastructure, and the cost would have been too high," he says. "KnowledgeTree quickly stood out as the best choice, doing everything that a traditional Documentum system does but in the cloud and at a great price."
How it works: KnowledgeTree enables traditional document management and collaboration features, including document versioning and auditing, metadata and content searching, workflow, tagging and tag clouds, RSS feeds and e-mail triggers. It runs on the Ubuntu platform.
Where it resides: Amazon EC2 and Simple Storage Service clouds.
How much it costs: Annual pricing for Professional, Team and Company versions, with unlimited users, is $86 for 20GB of storage and 1-GB file-size limit, $266 for60 GB of storage and 1-GB file-size limit, and $428 for 150GB of storage and 2-GB file-size limit, respectively
Who's using it: Fujifilm, Miramax Films, Orbitz and Panera Bread, among others
8. Company Name: LiveOps
Headquarters: Santa Clara, Calif.
What it offers: LiveOps Contact Center Application Suite, which integrates call-center functions such as chat and e-mail, inbound call routing, interactive voice response and workforce management
Why it's worth watching: LiveOps represents another aspect of the evolving cloud model in that it couples SaaS with business-processing outsourcing (BPO). In other words, Kaplan says, it'll host the contact center applications in its cloud and provide the helpdesk or service desk personnel as well. "The demarcation between SaaS and BPO is blurring, and a lot of BPO folks, especially in India, are hurrying to get into SaaS. They're doing so because they can no longer afford the labor arbitrage associated with the traditional business - companies stealing people back and forth and then having to deal with the customer satisfaction issues that go along with that," he says. "Why not offer a SaaS solution that automates the process anyways?"
How it works: The contact center applications run on the LiveOps Contact Center Cloud Platform, which uses a Web-based architecture and grid computing technology. A company can let its own agents use the contact center SaaS applications or use the LiveOps virtual contact center, staffed by 20,000 remote agents.
Where it resides: Unnamed secure Tier 1 facility.
How much it costs: Varies by number of seats, total data volume and a range of other factors
Who's using it: AAA, Salesforce.com and West Marine, among others
9. Company Name: Reval
Headquarters: New York
What it offers: Reval, a suite of derivative valuation and hedge accounting capabilities
Why it's worth watching: Reval is a great example of how the SaaS model is penetrating into critical business areas - in this case, finance - at even the largest of companies, says Commonwealth's Perreault. "Corporations of all sorts all do hedging of various types. If you're doing business around the world, you're hedging currencies and interest rates. If you're a manufacturer, you're hedging the commodity costs of your inputs - aluminum and natural gas if you're GM, grain and other agricultural commodities if you're Anheuser Busch," he says. Reval lets financial officers get control and more effectively perform their hedging operations in corporate treasuries. Oftentimes, they're bringing in Reval to replace decades-old systems or manual "two guys sitting in the corner with the world's most complex spreadsheet" processes. "There's so little innovation in some legacy functions, and this is just one example where SaaS brings much-needed newer functionality," he adds.
How it works: Reval runs over a service-oriented architecture, using a Microsoft .Net framework and providing a Simple Object Application Protocol-compliant distributed system. Reval Connect, built on a Web Services architecture, provides the ability to integrate treasury management and other enterprise systems using common data exchange protocols, the company says.
Where it resides: Hosted data centers - primary production servers at Equinix, disaster recovery at Switch
How much it costs: Varies on number of modules, users and trades
Who's using it: Google, Microsoft, United Parcel Service of America, Virgin America and Visa, among others
10. Company name: Taleo
Headquarters: Dublin, Calif.
What it offers: Taleo Enterprise, a talent management SaaS suite
Why it's worth watching: Among all of the various SaaS categories, human resources management is "a very hot space," says Forrester's Herbert. Since HR software touches so many users, SaaS brings clear benefits such as ease of use and accessibility of the technology, she says. As discussed in Forrester's recent report, "How SaaS Will Change Technology Sourcing Strategy," Herbert says she expects recruiting and talent management SaaS offerings from companies such as Taleo to dominate this HR software area in the next three years. These companies also are focused on broadening their suites, hence Taleo's 2010 acquisitions of Learning.com and Worldwide Compensation, Herbert adds. IDC also gives a thumbs up to Taleo, naming it an integrated talent management market leader for 2011 in a vendor analysis report released in March.
How it works: Taleo operates the Talent Management Cloud, which it says comprises scalable, elastic and secure infrastructure; an open, mobile and flexible software platform and a full suite of talent management applications. These include recruiting, performance management, compensation management, employee development and succession planning.
Where it resides: Internal data center
How much it costs: Varies based on factors such as market segment, company size and products licensed
Who's using it: Children's Health Care of Atlanta, Domino's Pizza and Hyatt, among others