Yahoo! Sports is in full apology mode after cutting the knees out from underneath thousands of users of its fantasy football website on Sunday right before the early games started. Some problems with the mobile app were still being reported late Monday, though the website was otherwise back in working order.
MEA CULPAS: 11 Sorriest Tech Companies of 2012
(The company has some practice with apologies this year, as its former CEO Scott Thompson did so to employees following his ouster in May after it was discovered his resume overstated his technical achievements.)
Yahoo apologized on its website, via Twitter and via email to players, updating them on Sunday and Monday regarding website status.
On its Website:
We apologize sincerely for the outage on Sunday. We are working on the fix—the site is stabilized—and will update everyone on next steps for how to handle week 10. Currently, data and scores can be viewed on our mobile apps but for now you cannot make transactions or change line-ups from the apps.
Dear Yahoo! Fantasy Users, I want to sincerely apologize to all of you about today's Yahoo! Sports Fantasy outage. As the head of Yahoo! Sports and as a Yahoo! Sports fantasy player myself, I am disappointed that we failed all of our fans today. Our first priority is having the best experience for our users, and today we fell short. The outage started around Noon ET (awful timing we know) and while our team was on it immediately we are still working on various pieces. Our team is continuing to work on identifying and resolving the root cause. We have restored full functionality on the website, and we're working for a final fix for our mobile apps. Currently data and scores can be viewed but for now you cannot make transactions or change line-ups from the apps. We will also use today as an opportunity to improve our set-up so that we hopefully never have an outage like this again. Our fantasy commissioners and players are our biggest priority - we pride ourselves in being able to offer our users with the best fantasy sports experience possible and we take our job to deliver that to you very seriously. Rest assured we will work hard to make sure we continue to deliver on that commitment. Thanks for playing with us and your patience today, Ken Fuchs
Head of Yahoo! Sports
Yahoo's apology stream didn't, of course, satisfy all, as some play fantasy football for fun, others for bragging rights and money. Some railed against Yahoo, swearing to change platforms next season, while others pointed fingers all over, even at President Obama.