Complaining to the FCC pays off handsomely

At least it does for one reader who shares his tale of good fortune

Snail Mail

In this morning's post about THE BAN ON LOUD TV COMMERCIALS, I offered a word of caution - and links to a couple of old Buzzblog posts -- about the possible unintended consequences of filing a formal complaint with the FCC.

Longtime reader John G. emailed in response ... and offered a much more optimistic perspective:

I checked out the links from today's article concerning the CALM Act that referred to the fun you've had with the FCC.  I just thought I'd let you know that it doesn't always come out that way.

A while back, I cancelled my dial-up Internet service with AT&T (mostly because it didn't work).  Two months later I was still getting billed.  I called AT&T and got a runaround that left me unsatisfied (it was cancelled but I was still getting billed for an extra month) so I filed a complaint on the FCC site.  Now I had done that before concerning AT&T's unwillingness to bring DSL to my area, which ended up with polite replies all around but no DSL.

This time, I rather quickly got a call from AT&T apologizing all over the place and promising to issue credits.  Unbelievably, I got a call from the same rep an hour later.  She said that she had taken a look at my account and realized I was still on an old plan and she could shift me to one that would give me the same features.  And it would save me $60 a month.

I made her repeat all that twice before I believed it.  Strange as it seems, it was correct, and my bill is $60 cheaper than it was.

So, sometimes results are good.

Of course, given that such calls are recorded "to ensure quality service," who's to say the nice AT&T lady wasn't fired the next day for depriving the all-important bottom line of $60 a month?

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