In today’s edition, we’d like to highlight some recent articles on B2B videoconferencing that were featured in the Telepresence Options magazine and have now been reprinted on Webtorials.
The first article, titled “B2B Video - Connecting with Partners, Vendors, and Customers,” correctly begins with the premise that Intra-Company videoconferencing is now well established, noting that millions around the globe are enjoying and experiencing the benefits daily. However, business-to-business video communications isn't always easy. The article looks at traditional barriers associated with B2B video -- and addresses how to solve them. Included in the issues that are addressed: interoperability, global dialing plans, quality of service (QoS), and security concerns.
The second piece is titled “Want to Improve Your B2B Videoconferencing?” Using the ballerina as a metaphor, it explains how the goal between the dancer and video communications is the same: both seek to create a superlative service that delights the eye through careful disciplines and process controls. The analysis also offers a sample playbook, offering 11 “rules of engagement” for video conferencing. Among the tips for engagement that are discussed (along with an explanation and a “how to” for each):
- Build a Staging Room for VIP Meetings
- Use Multiplicity in Invites for Connection Details
- Include an International Tech Support Number
- Give Attention to the Call Speed
- Establish Primary & Secondary Endpoint Contacts
- Create a Call Setup Window Based on Endpoints
Telepresence Options reprints will continue to be posted over the summer, focusing on telepresence and video conferencing topics. To view these two articles or future reprints, please click here.
Our thanks to Telepresence Options and Webtorials for sharing this practical advice.