XO Integrates Hosted PBX and Contact Center

In Other News: Digium Acquires VocalCloud

Two news items in today’s highlights:  XO Communications has introduced an integrated, cloud-based solution that combines a Hosted PBX and Contact Center on Demand and, in other news, Digium has acquired VocalCloud to better serve the UC as a Service (UCaaS) market.

The integrated XO solution provides both telephony and contact center features hosted in the XO cloud. XO Hosted PBX features voice and network services, IP desktop phones, and direct access enterprise voice calling features, while Contact Center on Demand service provides a virtual infrastructure to support call center agents with inbound call routing, administrative reporting and queue management.

As with other cloud-based solutions, the design supports seasonality demands, simplifying staffing and scheduling, and employees and contact center employees can work as if they were located in the same physical building, no matter where they are located throughout the enterprise.

Commenting is a statement, Jake Heinz, vice president of marketing at XO said, "Instead, IT organizations can offload some or all of the responsibilities to a trusted partner, like XO Communications, and benefit from reduced operational and capital costs and improved efficiencies," he added.

In other news, Digium announced that it has acquired VocalCloud, a provider of cloud-based VoIP solutions, creating Digium Cloud Services, a wholly owned subsidiary of Digium. The acquisition closed on August 30, 2013.

Digium Cloud Services will offer Switchvox Cloud, the hosted version of Switchvox business phone system, and it will use the new entity to deliver future cloud-based Unified Communications (UC) products and services. Digium launched Switchvox Cloud in partnership with VocalCloud earlier this year.

 “Digium’s acquisition of VocalCloud is part of a focused strategy to position the company within the rapidly growing UC as a Service (UCaaS) market,” said Digium CEO Danny Windham in a statement. He added, “Digium Cloud Services provides the necessary foundation and infrastructure to offer new cloud-based products and services for SMBs, as well as users of the Asterisk open source project.  In fact, new developments are already underway.”

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