Glowpoint recently released its Glowpoint Now, a reservationless videoconferencing service that supports multiple screens including BYOD. The latest addition extends the Glowpoint portfolio which already includes a high-touch, fully managed video collaboration offer.
As a cloud-based service, Glowpoint Now eliminates the need for a premise-based collaboration system. Glowpoint Now provides interoperability with Microsoft Lync and Cisco Jabber. It includes management and reporting features such as performance and trend reports, the capability to add or remove participants, set or change security levels, and monitor usage.
The reservationless service enables participation to start or join a meeting from a web browser, schedule meetings, dynamically include participants using Outlook, and add meeting participants ‘on the fly.’
When we followed up on the announcement with Glowpoint’s Chairman and CEO Peter Holst, we asked him about why the company had expanded its portfolio to include a reservationless option. He said that the mid-sized business and small business are frequently being pitched the same on-demand video conferencing solutions, and that doesn’t always serve all parties well. Holst said companies need low touch, mid touch and high touch options, and Glowpoint Now, combined with other Glowpoint services provides them with that choice.
In a statement, Holst added, “Many reservationless videoconferencing startups lead you to believe that as video becomes more pervasive, support requirements diminish or go away. The exact opposite is true. The demand for secure, enterprise-grade video collaboration is expanding globally, and, with that expansion, the need to provide business-class services and support is increasing. Glowpoint Now, in combination with our other video collaboration and support services, meets our customers' needs today and in to the future.”