Comcast Updates Business VoiceEdge With New UC Features

Mobility, Teleworker, Softphone, Video Support Are Added

Comcast Business has added new capabilities for its Business VoiceEdge portfolio.  As cloud-based solution designed for SMBs, the latest enhancements add unified communications (UC) and video calling features with  a new mobile App, teleworker options, a softphone and HD video calling.  Business VoiceEdge users can manage UC features from their iOS- or Android-based mobile phones.

Business VoiceEdge, a part of the Comcast Business suite of voice solutions is delivered over Comcast’s  network, which spans 20 of the nation’s top 25 markets across 39 states.

The Business VoiceEdge enhancements include:

•             VoiceEdge mobile application—available for iOS and Android operating systems, providing an  interface to manage business voicemail and “Be Anywhere” features

•             Teleworker – offering installation at an employee’s home, providing the same voice capabilities at home that they have in the office.

•             Softphone – available for PC or Mac, allowing users to make and receive phone calls directly from their computer using their business phone number. When with a video camera, it also enables video calling.

•             Video calling –point-to-point HD-quality video calls for Business VoiceEdge phones with a built-in camera, or built-in or external cameras used in conjunction with the Business VoiceEdge softphone.

In its news release, Comcast noted that according to Gartner, mobile application use in the workplace will double by 2015, and these latest Comcast enhancements are designed to serve that need. 

John Guillaume, vice president, product management at Comcast Business commented in a statement saying, “Our new Business VoiceEdge mobility capabilities give workers seamless voice and unified communications that are tightly integrated with both their corporate offices and their preferred mobile devices.”  He continued,  “These capabilities allow employees to improve their communications and productivity while at the office, on the road or working remotely.”

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