Avaya Updates Collaboration Portfolio

Easier Collaboration Apps, IP Office 9.0, and a New Cloud Service

In a series of announcements, Avaya has launched a set of new software and cloud-based services. The solutions are meant to help employees to work more effectively, capitalizing on the advantages of collaboration.  The latest Avaya series of products and services are intended to easily enable embedded collaboration capabilities into other applications, enhance Avaya’s midmarket solution, and offer new features like a new cloud service that enables SMS text messages to any device.

Among the highlights of the latest Avaya portfolio evolution:

·        Avaya Aura® Collaboration Environment: An all new software platform created to reduce the complexity of embedding collaboration and communications capabilities into business applications be added to business applications or processes generally without the cost and time previously required.

·        Avaya IP Office 9.0: Avaya IP Office 9.0 offers increased scale, flexible deployment options, simplified management, and support for enterprise branch deployments. With new virtualization capabilities, a typical communication solution can typically be set up in under an hour according to the company’s statement.

·        Avaya Messaging Service (AMS): Real-time mobile collaboration and communications via the cloud. Avaya Messaging Service extends SMS messages to and from smartphones, tablets, notebooks and desktop devices, enabling one-number communications via text messaging.

·        Advances to Avaya Aura: Avaya Aura users can now support both cloud and virtualized environments with the addition of multi-tenancy and enhanced virtualization capabilities. 

These new offerings were created as part of the $2.5 billion investment in R&D Avaya has made over the past six years as the company reshaped its portfolio, according to Avaya CTO and Senior Vice President Brett Shockley.  In an interview, Shockley noted that Avaya has truly transformed its business over the last five years from a hardware-focused company to a software and services company.  For example, five of every six phones Avaya sells are now softphones, and two-thirds of the company revenues come from software and services.  With BYOD, mobility, and virtualization pushing unified communications services, Avaya has already launched over a hundred new products this year, according to Shockley. 

Commenting in a statement on the latest updates, Avaya CEO and president Kevin Kennedy added, “Avaya's simple, intuitive software and cloud-based services are designed to be effective, efficient and transparent so people can focus on the task at hand and not the barriers that are too often present in today’s business technology."

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