IntelePeer, Zeacom Announce Portfolio Upgrades

IntelePeer Enhances Collaboration Apps; Zeacom Improves Contact Center

Two recent portfolio announcements in today’s highlights:  the first from IntelePeer who unveiled their “Fluent Marketplace” with an online communications application exchange.  Also in the news:  Zeacom has redesigned their user interface, also adding  new campaign tools for customers using Microsoft Lync, and enhanced redundancy options.

IntelePeer offered a preview of their Fluent Marketplace portfolio at the BroadSoft Connections executive user conference held earlier this month in San Diego.  The new offer is designed to allow application developers and IntelePeer partners to distribute their applications to enterprise customers via IntelePeer’s Fluent Federation as a Service, speeding deployment of new services with ease, simplicity and cost savings. While the Fluent Federation service provides global interconnectivity by supporting services such as HD audio and video, the Fluent Marketplace consolidates and simplifies ordering, billing and service via a single portal.

Commenting in a statement, Margaret Norton, chief marketing officer (CMO) for IntelePeer said, “On one hand, we see business executives who want to be able to choose communications applications tailored to meet their communications needs, yet want to avoid the complexity and resources often associated with deploying new services from multiple vendors. On the other hand, we work with application providers who want to focus on creating and selling customized high-value applications without worrying about connections, billing, support and account management issues. Our Fluent Marketplace brings business customers and application vendors together in a simple, efficient way.”

In other news, Zeacom has enhanced its multi-channel contact center and business process automation platform with Zeacom Communications Center (ZCC) software platform.ZCC 7.0   The Zeacom TouchPoint provides a new ‘minimalist’ interface designed to encourage collaboration both inside and outside the contact center, improving first-contact resolution of customer needs. The application provides real-time information and ‘context-aware’ functionality, and the compact nature of the interface prevents desktop clutter and information overload for those users who also work in CRM and other business applications, according to the company.   Additional ZCC 7.0 features include:  Increased agent utilization with an outdial option for Lync, new customer feedback channels, and improved redundancy   As a part of the larger Enghouse Interactive business, Zeacom continues to enhance its available portfolio of products through integration with the  Enghouse Interactive Quality Management Suite.

Zeacom President, Ernie Wallerstein commented in a statement saying, “TouchPoint reinvents the way agents interact; its cleaner design and leaner footprint gives users exactly what they need, when they need it. ZCC 7.0 is not only a major step forward for contact centers everywhere, but also a continuation of our success in developing powerful new tools that meet the needs of contact center managers and those responsible for the underlying IT infrastructure.”

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