UC Business Case, SIP Trunks, and Enterprise SBCs

Reader resources look at issues and solutions

Today we’d like to share some industry insights on a variety of topics as we prepare to look back over the past year and offer our predictions for 2014.  The first piece comes from our long-time colleague Gary Audio who recently commented about the pros and cons of a cloud- based Unified Communications and collaboration (UC) service.   Audin’s commentary focuses on the business case for the UC cloud service and the terms of the cloud service agreement, offering some pointers on how to avoid unexpected expenses and how to assure that recurring expenses are properly addressed.  He also offers some tips on what to expect in a cloud-based service agreement. 

In a separate tech note, Audin also wrote about Session Initiation Protocol (SIP) trunk equipment issues, with some suggestions on how to avoid them.  Audin points that SIP implementation issues can be traced back to the provider or to equipment suppliers.  In his analysis, Audin shares key points from the "The SIP Survey 2013," an international survey performed annually by The SIP School™.  The note also looks at the progress made since 2012 in addressing these issues based on respondent replies.

The third item is a white paper discussing how to make UC secure, offering a blueprint for enterprise session border controller deployments.  Sponsored by Oracle, the piece correctly points out that conventional IP security products (such as firewalls and intrusion detection and prevention systems) were not designed with real-time communications in mind--leaving organizations vulnerable to security threats. 

Enterprise session border controllers (E-SBCs) are designed to overcome the unique security challenges enterprises typically encounter when introducing unified communications solutions. The paper reviews common UC security issues and describes E-SBCs can work together with conventional data security solutions when deploying real-time communications over IP networks.

Audin’s notes on the UC business case, SIP Trunking Issues, and access to the full Oracle white paper can be found here: http://webtorials.com/news/.

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