Mitel announced this week that it had acquired contact center supplier OAISYS, a developer of integrated call recording and quality management solutions. The acquisition furthers Mitel's strategy to expand its presence in the contact center space.
The OAISYS contact center call recording and quality management solutions enable data to be converted into “actionable business intelligence” according to the company’s statement. The OAISYS portfolio integrates with Mitel's MiContact Center platform, and it will also be integrated into the Aastra contact center platform, and the MiContact Center for Lync platform.
Richard McBee, President and CEO, Mitel commented in a statement on the deal, saying, "Contact Centers have become the front line for businesses looking to harness customer insight and intelligence to deliver competitive advantage and drive growth, and the acquisition of OAISYS is a logical next step in Mitel's strategy and solution to address that market demand."
This is Mitel's second contact center-related acquisition within the last year, following the integration of prairieFyre last summer. In January, Mitel also completed its merger with Aastra Technologies.
In other news, Magor has enhanced its Aerus Service Delivery Platform (SDP) with desktop visual collaboration client for Windows, and a new OnDemand service suite designed to offers additional value-added capabilities individuals and for vertical applications. The software-based Aerus SDP is designed for enterprise-grade visual collaboration by combining cloud computing, peer-to-peer networking and media stream switching.
The three new Aerus OnDemand services include “Aerus Invite,” offering a personalized virtual meeting room service; Aerus OnScene, a vertical solution for public safety applications; and Aerus WebCollab, WebRTC-based webinar-style collaboration service.
Ken Davison, Chief Marketing Officer for Magor commented in a statement on the new features saying, “Today, we push further in this direction by extending our visual collaboration experience to the desktop, delivering a new standard for video interactions on multi-purpose PCs for Windows. In addition, the new suite of OnDemand services offers flexibility to end users with access to fully integrated capabilities that would otherwise be offered as entirely separate solutions."
Magor will showcase the Windows Aerus Client, Aerus Invite, Aerus OnScene, and Aerus WebCollab at the Enterprise Connect 2014 Conference and Expo March 17 – 20 in Orlando, FL.