Mitel, ShoreTel, snom Offer New VoIP Phones

Genesys Acquires Solariat to Enhance its Social Analytics

The UC news highlights continue today with new VoIP phones released separately by Mitel, ShoreTel, and snom—along with an acquisition by Genesys designed to enhance its contact center portfolio.   

Mitel’s 6800i series of IP business phones, launched at the Enterprise Connect conference in Orlando, FL, are designed to offer the broadest possible interoperability and support for both on-premise and hosted services. The new SIP phone series comes from Mitel's recent merger with Aastra, building on the 6700i series feature set, with adding high-resolution color displays and GigE interfaces for clearer image and video support. According to a statement by Dave Johnson, marketing manager for Business Communications at Mitel, “Adding the 6800i series to [the Mitel] portfolio further expands customer choice with highly interoperable phones that are designed to work with all of the world's leading IP call platforms."  The phones will begin shipping worldwide through Mitel partners starting next month.

ShoreTel also announced it is shipping the ShoreTel 400 series IP phones for ShoreTel Sky, expanding the company’s UCaaS solutions portfolio. The 400 series IP phones for ShoreTel Sky are designed to deliver seamless integration with all ShoreTel cloud applications for an enhanced user experience. The SIP-based ShoreTel 400 series phones for ShoreTel Sky are available in three models – IP480, IP480G, and IP485G – ranging from a basic phone to a more advanced backlit, color display phone for executives.

And in a third announcement, snom technology announced at Enterprise Connect 2014 that its snom UC edition Lync qualified phones can leverage Lync server’s native administration interface for easy device management directly from the Lync server. According to a statement from Michael Knieling, COO of snom, the “snom UC edition phones can be managed natively via the Lync Server without the need for additional servers or provisioning tools.”  Because this can all be done directly via the Lync server administration interface the cost and complexity of additional network infrastructure, training and maintenance are reduced.

In other news, Genesys announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company. Genesys intends to use the acquisition to extend its social media engagement capabilities. Commenting is a statement on the acquisition, Paul Segre President and Chief Executive Officer, Genesys said, “Combining Solariat’s patented social analytics technology with the Genesys Customer Engagement Platform will give Genesys customers a powerful new tool to deliver accurate and consistent answers across all customer touch points including social media.”

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