CorvisaCloud Delivers Contact Center Platform

Voice and SMS with First Delivery, Mobile and Video Support Coming Soon

CorvisaCloud, a cloud-based contact center software provider, has just released its hosted voice and SMS platform with general availability to the public.  The service had been in beta test with multiple customers, also accepting registrants that can now take advantage of the service.   The service, provided as a product-plus-platform solution, is designed to offer an existing feature suite, also giving businesses and developers the ability to build custom applications.

When we spoke with Matt Lautz, the President of CorvisaCloud, he said the service grew in part out of his frustration for a flexible contact platform that he needed for internal use but that was not commercially available.   The CorvisaCloud platform comes with ability to build voice and SMS apps from scratch, or subscribers can or leverage and customize a la carte components of the CorvisaOne product suite such as phone extensions, call queues or lead management features.

Since it is a cloud service, businesses don’t need to buy or manage their own infrastructure since all hosting, scaling and backend support comes with the platform.  Developer tools, include Git repositories designed for easy deployment, built in debugging and test frameworks, and open source access to code libraries.

In addition, the service offers necessary enterprise compliance and reliability needed to comply with industry specific standards including PCI, SOX and HIPAA. Pricing options allows for businesses to scale up and scale down licensed users as needed to help with peak demand periods. 

Commenting in a statement, Lautz said “Our goal is to offer businesses the ultimate flexibility by meeting 100% of their needs instead of just 80 or 90%.  We believe this will bring significant value to enterprises with complex communication needs while letting developers focus on developing great apps instead of managing infrastructure. The opportunities for what can be created are really limitless.”

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