What they say: "Understand the role that IT support plays in the organization"
What they mean: "Understand that your job is to make the impossible happen on a daily basis"
But at the end of the day, you'll feel good about what you've accomplished. One can only hope, right?
Want to cash in on your IT experiences? InfoWorld is looking for stories of an amazing or amusing IT adventure, lesson learned, or tales from the trenches. Send your story to firstname.lastname@example.org. If we publish it, we'll keep you anonymous and send you a $50 American Express gift cheque.