By investing in unified communications, Wi-Fi upgrades and tablets, the Redskins report increased business agility and lower costs. The team first replaced the PBX phone systems at Redskins Park and the stadium, FedEx Field, with a Cisco UC system.
The system, three types of Cisco IP phones and Cisco Contact Center Express software, put an end to recurring phone and voicemail system crashes and enabled cost savings by carrying calls over LAN. Employees can route calls to any location, receive voicemail via email and use instant messaging.
The team also upgraded the wireless network at Redskins Park, giving coaches, players, staff and guests high-speed Wi-Fi coverage throughout the facility. The Wi-Fi upgrade supported the Redskins' iPad rollout to players, coaches and scouts.