7 service requests that make IT support folks cry

Every day, in organizations around the globe, the IT team supports requests that range from common usage requirements to the downright bizarre. When you work in IT, you move from one fire, to putting out to the next. But sometimes, those requests and emergencies just make one want to scream. CSO reached out to a few sources for stories about support incidents that made security managers and IT folks cry.
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Help desk?

Tech support is there to help. But, as many help desk employees know, sometimes it's not the technology, but the user, who ends up creating the problem! Here are seven stories of how IT stepped in, bit their tongue, and stopped a bad situation from turning much worse.

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