Apple feels sting; offers $100 refund to iPhone buyers

Apple plans to offer $100 credit for existing iPhone buyers peeved over the company’s announcement yesterday it would slash $200 from the price of the high-end iPhone only 10 weeks after its over-ballyhooed introduction.  Apple’s Chief Executive Steve Jobs in a letter posted on Apple’s Web site this afternoon said that the company plans to give a $100 credit to existing iPhone customers. "We want to do the right thing for our valued iPhone customers," Jobs said. "We apologize for disappointing some of you, and we are doing our best to live up to your high expectations of Apple." Jobs said:” Therefore, we have decided to offer every iPhone customer who purchased an iPhone from either Apple or AT&T, and who is not receiving a rebate or any other consideration, a $100 store credit towards the purchase of any product at an Apple Retail Store or the Apple Online Store. Details are still being worked out and will be posted on Apple's website next week. Stay tuned.”

Jobs wasn't nearly so contrite yesterday telling the USA Today: " That's technology. If they bought it this morning, they should go back to where they bought it and talk to them. If they bought it a month ago, well, that's what happens in technology. "

Still, reports of refunds have been making the rounds since yesterday. One here from Motley Fool: Here's how Foolish poster oceanbluela put it yesterday on our Apple discussion board: I bought my 8 [gigabyte iPhone] a week ago and just called the Apple Store. They said bring in the receipt and they would refund me $200. I suggest all of you who bought at the higher price -- regardless of when -- stop by one of the stores ... Store customer service has always been friendly. You never know, they might give you some kind of credit. Apple spokeswoman Natalie Kerris told the Associated Press  anyone who purchased an iPhone within the past 14 days and has the receipt can get a full refund under Apple's return policy if they haven't opened the product. If they have opened it, they still can get a refund of the price difference. The cost of the iPhone generated almost as much buzz as the attempts to unlock the device from its AT&T contracts. Ultimately George Hotz, the teenager from New Jersey who hacked the iPhone a couple weeks ago week posted traded the unlocked iPhone for “a sweet Nissan 350Z and 3 8GB iPhones" and a paid consulting gig. Hotz said he reached a deal with CertiCell, a Louisville, Kentucky-based mobile phone repair company. "We do not have any plans on the table right now to commercialize Mr. Hotz' discovery. However, we are keenly interested in having Mr. Hotz assist our engineers in developing solutions to other software related challenges including software updating, reflashing and memory elimination of repaired and or refurbished cellular handsets,” said Terry Daidone, co-founder of Certicell on the firm’s Web Site.Daidone also said Hotz will train CertiCell’s staff on the unlocking process and provide technical support to solve other handset software issues.

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