Enterprise Search Brings Together Structured and Unstructured Customer Data

Become An Insider

Sign up now and get FREE access to hundreds of Insider articles, guides, reviews, interviews, blogs, and other premium content. Learn more.

Financial services firm UBS lets customers and employees see much more data, much faster, to improve relationships.

UBS had a problem: Customers -- banks, insurance companies, hedge funds and pension funds--had to navigate a series of siloed computer systems to access investment information and transaction capabilities whenever they wanted to do research, make trades or redistribute their money. Time and frustrations added up.

"We had over 90 different client access points. It was inefficient for our clients and expensive for us to operate," says Hishaam Caramanli, managing director and global head of securities e-commerce at the $31 billion global financial services company.

To continue reading this article register now

Join the discussion
Be the first to comment on this article. Our Commenting Policies