That’s ‘cause the Internet is full, Gran. OK, unplug the power from your gateway. Yep, that’s the little box with the lights. No, not the blue cable, that’s the Ethernet connection. There’s no blue one? OK then, green? Oh, there are two black cables; OK, then follow the one that’s plugged into the wall socket and unplug it. You can’t reach it? Well, unplug it where it connects to the box with the lights. It won’t unplug? Ah that’s because it’s the power supply. Follow that cable to the other box with lights … just a sec, I need a stiff drink … now, where were we?