Avaya and HP Enterprise Services announced they have signed a multi-year agreement to offer a combined portfolio of Unified Communications-as-a-Service (UCaaS), Contact Center-as-a-Service, and infrastructure modernization services. The combined portfolio will support for mobile applications, software, and networking for unified communications and customer experience management.
As part of the agreement, the HP ES Business Process Services organization will assume service delivery of a significant portion of Avaya Private Cloud Services, including a limited transfer of Avaya employees and contractors to HP; however, responsibility for sales contracts, service level agreements, and the overall client experience will remain with Avaya. In addition to the portfolio arrangement, HP will also use Avaya’s communication and collaboration products to help HP improve the efficiency and performance of its contact center operations.
When we followed up on the announcement with Joe Manuele, the VP of Global SI/SP Alliances at Avaya, he commented, saying that the Avaya “private cloud business is booming as demand for OPEX vs. CAPEX is growing. This helps us scale. HP fits with our strategy and helps us accelerate.”
According to Manuele, Avaya will target businesses of all sizes with this offer, bringing Avaya “significant opportunity for growth.” He especially emphasized Avaya’s strong contact center features as a differentiator for this service when delivered with in tandem with UCaaS. Contact center services also have the added benefit for Avaya because they bring in significantly higher revenue per user than standalone UC or UcaaS, in large part because UC services have largely become a commodity offer.
Manuele added that the increasing demand for “pay as you grow” services with features that are unique to a given business (such as specific data storage and security requirements) also represent a strong selling point for the two companies’ combined offer.
In a statement, Mike Nefkens, EVP and General Manager for HP Enterprise Services, also commented on the deal, saying, "This agreement reinforces HP’s commitment to the mobility and workplace market and helps to grow HP’s presence in the end-user space. The partnership with Avaya supports HP’s larger vision for the New Style of IT.”