Masergy Communications has launched its “UCaaS Analyst” platform, offering a cloud-based analytics solution for enterprise unified communications. Accessible through Masergy’s Intelligent Service Control application, the platform provides a dashboard showing Unified Communications as a Service (UCaaS) performance metrics designed to enhance business planning through real-time analytics.
Masergy customers can use UCaaS Analyst to solve voice over IP (VoIP) and UC quality issues to minimize downtime. Key features include:
- End-to-end UC performance visibility across the WAN infrastructure
- Endpoint monitoring for all subscribed users and services
- The ability to manage, filter and analyze data
- A search engine to quickly locate Call Data Records (CDRs)
Tim Naramore, Masergy’s Chief Technology Officer, commented in a statement on the service, saying, “Real-time analytics are critical for enterprises to identify and rapidly resolve business communication issues. UCaaS Analyst gives customers visibility into essential data for strategic business planning and growth.”
Matt Patterson, the IT infrastructure manager at Panavision added, “The ability to check relevant call logs and view real-time performance statistics helps us resolve issues in a timely manner and improve overall performance at our branch offices.”
UCaaS Analyst is available free of charge to all Masergy’s unified communication customers. Masergy plans to continue to UCaaS Analyst improvements with enhanced administration and user control features.
Masergy’s UCaaS offers a redundant carrier-grade platform for voice, video, mobile, instant messaging, presence, and web collaboration for a wide range of enterprises and multi-location organizations. Earlier this month, the company’s Unified Communications as a Service (UCaaS) received the 2014 INTERNET TELEPHONY Excellence Award, presented by INTERNET TELEPHONY magazine.