In separate announcements, snom has introduced a new lineup of IP-based cordless DECT products, and Plantronics has launched new headsets and software designed for the contact center.
snom's latest DECT base stations offer support up to 200 M65 DECT cordless handsets and 40 base stations, plus support to operate 100 repeaters on the same network. The system is designed for businesses that need mobile coverage across several floors or throughout large buildings. Multiple base stations work together to form a network, enabling seamless handovers so calls remain uninterrupted when moving from one base station to the next.
The DECT phones can integrate with existing VoIP phone systems for presence and paging. When used with the new base station, the M65 phone also supports HD voice, voicemail, call forwarding, call lists, caller ID, corporate directory search, three-way conferencing, auto answer, two simultaneous calls, and other capabilities.
Tom Ostrander, Director of North American Channel Sales, commented in a statement, saying “Our M65 DECT phone and M700 base station represents a new generation of feature-rich mobility for business users. These new products offer expanded range, and more features and flexibility for administrators to easily increase the number of users while maintaining performance.”
Plantronics has introduced a new family of contact center headset solutions with the Plantronics EncorePro 500 Series purpose-built for the customer service representative (CSR). The company also announced its next-generation DA Series USB digital audio processors for Plantronics headsets designed to enhance the audio experience by providing context for every call.
The Plantronics EncorePro 500 Series features a professional grade industrial design that uses new materials and technologies to provide an ergonomic fit that is durable, lightweight, and comfortable for all-day wearing. Noise-canceling technology reduces background noise from keyboards and close talkers, and the models support wideband audio.
Plantronics' latest digital audio processors connect Plantronics headsets to computers through a USB port, with all offering the CSR noise protection; some processors also incorporate user controls. Supported by the Plantronics Hub, each model contains firmware that can generate notifications based on hardware state changes, enabling efficiencies such as automation of agent status updates, screen-locking when a headset is disconnected, and dashboard management of headset inventory and warranty status.
Bill Loewenthal, VP for Enterprise Communications Solutions at Plantronics, commented in a statement, “Our deep understanding of the new business needs and role of Customer Service, and the availability of new materials, design philosophies, manufacturing techniques and core technologies resulted in a new portfolio that is not only state-of-the-art by today’s standards, but also future-proofed to adapt as the landscape changes.”