Alcatel-Lucent Enterprise Unveils OpenTouch Suite for SMBs

Alcatel-Lucent Enterprise has added to its unified communications portfolio with its OpenTouch Suite for SMB, targeting the small- and medium-sized business. New features include simplified SIP support, BYOD solutions, and a flexible cloud approach.

The OmniPCX Office RCE release 10 communication server offers plug-and-play voice and data deployment capability, with a PowerCPU Extended Edition that eliminates the need for a hard disk, to improve reliability. SIP deployment and public trunking solutions have removed the need for Session Border Controller, according to the company’s statement.

Other new features within the unified communications foundation include multi-device unified instant messaging, along with conversation and history tracking accessible on Premium DeskPhones through web-based and mobile applications. BYOD features are supported for iOS 8 and Android 4.4.

For communication activities supporting the internal mobile workforce, the company provides an extended-range high-end business 8242 DECT handset complete with HD audio-ready technology USB connectivity, and a one-button alarm function to address industry markets such as hospitality.

The OpenTouch Office Cloud, supported by the OmniPCX Office RCE R10, creates an opportunity for channel partners and their customers to pay only for what they need in terms of IP trunks and licenses.

Commenting in a statement on the latest portfolio upgrade, Eric Penisson, General Manager, Communications business at Alcatel-Lucent Enterprise, said, “This update brings SMBs three main areas to gain positive business outcomes: In our enhanced user experience to increase productivity, via a continuous technology transformation and with our ability to support all business models with our cloud of on-premise offers. Alcatel-Lucent OmniPCX Office RCE makes SMBs feel like they can generate the same opportunities as a large company.”

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