HP Smart Install stumped, no longer installing

012915blog hp laserject printer

A longtime Buzzblog reader, who prefers to remain anonymous, sent me this in an email a few days ago:

“I just opened an HP LaserJet M401dne.  It came with a note stating that Smart Install was disabled, and pointed me to www.hp.com/go/SmartInstall.”

The bad news, delivered in 30 different languages, was the “top sheet (of paper) as I found it out of the box,” says this IT manager.

At the HP link we are told:

Smart Install is a technology developed by HP that was designed to simplify printer software installation. Due to the difficulty in upgrading the Smart Install software files on the printer, HP has disabled the Smart Install option and recommends downloading and installing the software from HP’s support Web site for the most current software for your printer.

That is followed by an 8-step process for downloading and installing printer software from HP’s website, with nary a step involving Smart Install, which has been around since 2010.

“It was designed to SIMPLIFY.  But it was too DIFFICULT.  So they DISABLED it,” writes our reader (emphasis his).

HP has an FAQ on its site that describes a multitude of advantages provided by Smart Install, or at least that used to be provided by Smart Install.

And you don’t have to actually watch this demonstration video to understand the magic that was Smart Install because I can tell you the whole thing lasts only a minute and five seconds.

So what happened?

An HP public relations professional tells me via email that she’s trying to get more information.

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