It’s become a prevailing theme. Professionals desire and appreciate the ability to work from anywhere, at any time, using any device. And for good reason. Having this type of flexibility can ultimately lead to improved creativity, collaboration, productivity and morale levels. As a journalist I know that first hand.
However, as the Accenture’s 2014 Mobility Trends report suggests, even though most organizations accept the trend’s validity, many still struggle to effectively support the movement. Specifically, “a number of strategic, organizational and operational shortcomings have made it difficult for companies to take full advantage of mobility’s promise.” The leaders stand apart from other companies because they take “a more ambitious, strategic and cross-company approach to mobility.”
When organizations have a strategic commitment to enabling mobility, it’s quite clear in how they utilize their UC system. Fortunately, the best offerings cater to one thing: When it comes to communicating with customers, co-workers or business partners it should not matter if you are at your desk phone, working from home or using your smartphone while on the road.
There are a few key components that I see as imperative if an organization wants to get enterprise mobility right:
- Seamlessly movements. Calls must get to you no matter what. In office mobility, this is often overlooked. Thinking back to my manufacturing days, there were quite a few times where I missed calls at my desk because I had to run to the shop. The best systems accomplish this with a feature known as mobile twinning. With mobile twinning incoming calls will ring on your mobile and desk phone at the same time so you never miss a call. Plus, with the push of one button and you can transfer the call back to the desk phone if you answer while walking back to your desk.
- Single number operation. You want to be able to use the same number everywhere you go. And with today’s technology, there’s no reason for anyone to ever have more than one number to contact you. After all customers should not have to guess where to reach you. It’s the cloud-based systems that best deliver this seamlessly.
- Softphone capabilities. This is the ability to turn Internet-connected devices (primarily computers or laptops) into fully functional phones capable of capitalizing on all user profile and programming made available through the UC system. Softphone is especially useful when working from home since it provides you with seamless access to all of your contacts.
From where I stand, the bottom line in making enterprise mobility work comes down to fundamentals. When you’re outside the office your ability to communicate needs to be just as easy as when you are sitting at your desk—and that has to include access to the UC system and all of its features. And remember, mobility doesn’t start where UC ends, they go hand-in-hand for the always-on business.