Tata Communications seeing significant demand growth for hosted UC services

We recently interviewed Anthony Bartolo, the President of Mobility and Collaboration at Tata Communications, to get his perspective on the latest trends. Tata Communications targets the top 2500 multinational corporations and also provides global white label services for other carriers to target the mid-tier and small business market segments. Tata Communications is also a global carrier partner helping Microsoft deliver its Skype for Business services.

Tata Communications launched new platforms last month including:

  • InstaCC Global: a cloud-based contact center solution, powered by Cisco’s Hosted Collaboration Suite.
  • Click2RTC (Click to Real-Time Communications): a contextual cloud communications service that enables voice, chat, and visual collaboration directly from a website or mobile applications.
  • Hosted Microsoft Lync: a Unified Communications as a Service (UCaaS) based on a Microsoft Lync platform.

According to Bartolo, his company’s aggregate business has been growing at over 30% CAGR, with demand for Lync (now Skype for Business) growing even faster than the aggregate services demand. One reason for his company’s success is that, as a global service provider, Tata Communications already has interconnection and service level agreements in place with many other carriers, so when signing up with Tata for unified communications services, enterprises can save the time and trouble of establishing global contracts.

Bartolo said that video traffic continues to show strong growth, and he expects a 16% CAGR for video over the next three years. He said that video usage patterns are shifting away from the conference room, and that “the user is now the end point who may be using a room, Mac, PC, or IPad.” He added that “video is being democratized.”

He was especially upbeat about the opportunity for growth with his company’s latest portfolio addition offering Cisco’s hosted UC feature to contact centers because it “centralizes complexity and distributes availability.” He said that CIOs are looking for ways to make contact center operations more simple, and that with a with a hosted global alternative, they can move their operations and centers as needed for business continuity, as regional demands change, as demands grow, and in the wake of mergers and acquisitions.

Bartolo also noted that he and his company “are huge fans of WebRTC” and they have launched a developers’ tool kit complete with SDK and APIs to enable WebRTC integration with unified communications and collaboration. Tata is “seeing it take off with carrier partners and larger enterprises.”

Our thanks to Mr. Bartolo and Tata for sharing their views and experience.

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