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Numbers show how badly Verizon FiOS has failed in New York City

Verizon FiOS New York City

New York City has conducted an audit that shows how short Verizon has fallen from its promise to fulfill all requests for its fiber-based FiOS service by 2014.


The Wall Street Journal recently obtained a soon-to-be-released audit of Verizon's FiOS deployment in New York City that measures how short the company has fallen from its 2008 agreement to provide fiber-optic internet and TV service to all who requested it by 2014.

UPDATE: Verizon responds, calls New York's report on FiOS failure a 'union tactic'

The numbers are pretty staggering: 40,000 requests for service are still pending, and 75% of those have been pending for at least 12 months, according to the Journal. The full report, based on an audit conducted by New York City's Department of Information Technology and Telecommunications, is set to be released later today, according to the report.

BGR followed up with an anonymous, "well-positioned source" who reportedly said Verizon is "nowhere near" fulfilling 100% of its agreement for providing service (that same source also described Verizon's failure as "spectacular"). It's not clear exactly how short of 100% the deployment is at this point.

According to the Journal, Verizon still claims it "has held up its end of the deal," but chalked up the lack of service to difficulty dealing with landlords in the city. A Verizon spokesman told the Journal that the company has invested $3.5 billion in its New York City FiOS deployment, and reiterated that it is in the company's best interests to fulfill these outstanding requests for service.

"We've got a state-of-the-art network we've spent a lot of money on and we want people to buy our services," Verizon spokesman John Bonomo told the Journal.

A counsel to New York Mayor Bill de Blasio, who publicly called out Verizon for the lack of progress in the FiOS deployment in 2013, said the city "will at first refrain from harsh measures like suing the carrier for breach of contract," according to the Journal.

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