Dell Software enhances analytics support for Cisco, Microsoft UC platforms

Dell Software has announced a new release of its Unified Communications Command Suite, which adds analytics reporting for Office 365 for Exchange Online and Cisco Unified Communications Manager to Dell’s cross-platform analytics and diagnostics solution. UC Command Suite works with various UC communication platforms, providing information and analysis such as usage trends and chargebacks along with which offices, departments, and cities are using specific platform features so businesses can determine where to increase investment and where to eliminate platforms not being used.

With the new release 8.1, Dell offers analytics and diagnostics across both Microsoft Exchange and Lync—a valuable feature set given the increased adoption of Office 365, and with Exchange 2016 on the horizon. The new Office 365 native support provides insights into email usage and trends to help enforce communication policies.

The new Lync/Skype for Business solution expands on current Lync analytics from Dell by adding support for Skype for Business 2015; organizations can use the UC Command Suite when considering an upgrade from Lync to Skype for Business to help in the pre-migration stage with capacity planning and forecasting.

Cisco Unified Communications Manager support adds usage and trend analysis and reporting so organizations can build chargebacks based on call types, users and departments. It also provides an overview and inventory of the environment, conferences and peer-to-peer sessions, and compares usage to Microsoft Lync/Skype for Business to help make informed decisions.

Commenting in a statement, Curtis Johnstone, senior product architect and Microsoft Lync MVP, Dell Software, said, " With the addition of support for Office 365 and Cisco UC Manager, Dell’s Unified Communications Command Suite 8.1 provides that single cross-platform analytics and diagnostics solution, and continues Dell’s expansion of this unique cross-platform offering."

In a follow-up interview, Dell’s Michael Keenan/UCCS Product Manager added that his company will be adding further analytics support for additional Cisco platforms, with even more UC systems coverage planned for the future.

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