Residents of St. Paul, MN, are entitled to a 10% discount from Comcast if they are elderly, disabled or low-income.
From a story in the Pioneer Press:
When Ruby Fabian called Comcast cable for a St. Paul resident senior discount, customer service reps informed her of a few restrictions. They said the 10 percent savings applied to low-income seniors and low-income disabled residents, but not to seniors in general. Fabian is almost 66, and she is neither disabled nor low-income.
The company's 10-year cable franchise agreement with the city, though, does not apparently require seniors or the disabled to prove they are low-income. The deal was approved by the city council in March.
Comcast says it was all a misunderstanding on the part of an inadequately trained employee.
Yet the company sent Ruby Fabian a form to fill out to prove she’s of limited enough means to qualify for the discount that neither the contract nor Comcast says is supposed to be means-tested.
Whoever made the form must have been inadequately trained.