Strengths: Verizon has a broad range of VM and related production data replication mechanisms. Verizon's customers can burst as much additional CPU and RAM as they need, to support an actual disaster declaration, at no extra charge. Verizon received a very high overall reference customer satisfaction score for its support organization's responsiveness, timeliness of service problem resolution, and professional services quality.
Cautions: Verizon's DRaaS customers typically have one test per year as part of their standard contract. However, customers can require that additional tests are supported as part of their DR contract with Verizon. Because of the demand for provider-managed services from the enterprise customers Verizon serves, VDR is largely a managed service. Use of management portal capabilities is generally limited to internal Verizon staff.