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Users reporting problems with Microsoft's Surface Book laptop

Microsoft has some software updates to make because Surface Books have issues.

Microsoft Surface Book laptop review problems reported software bugs
Credit: Gordon Mah Ung

Microsoft made quite an impression with its sexy new Surface Book, but early adopters are getting a very different impression, and it isn't positive.

The unique design means more opportunities for things to go wrong, and that's what seems to have happened to at least one new owner, who published a very long bug list to the Microsoft Surface forums (tip of the hat to ExtremeTech, who spotted it first). 

After just four hours with his Surface Book, forum user Ericspt published a list of problems he encountered, and it was a fairly long list for so little time: 

  • Dell 34" U-Wide cannot be used with the dock. Screen goes black every 2-3 minutes for 10 seconds or so.
  • Cannot boot with the dock. Monitor never comes on and my Kef X300 speakers just click over and over. Have to boot without the dock, then plug the dock in.
  • Strangest problem is color temp changes on web pages as you scroll. Goes from a light white screen to a purple or yellow hue once you hit a certain point in the page, happens consistently on long pages and easy repeatable. Happens on both the external monitor and the laptop screen.
  • Playing MPEG files on the laptop works fine, playing them connected to the dock will give an unable to decode error sometimes, program closes other times, and plays. After it errors out 2-3 times it refuses to play until reboot.
  • Going to a web page where there are a lot of animations or movement causes a black screen, won’t come back until you undock/redock.
  • Cannot detach dock, says I have to close SearchUI but it's not a running service that I can find, have to reboot again.
  • After using for a while cannot run any program getting a Run32DLL error. 

Also, videos showing detachment problems and a color temperature problem have been posted to YouTube. Other users are reporting overheating and fan problems and docking issues

These are all bugs that can be fixed with software and firmware updates, so hopefully Microsoft is working on fixes. With such a radical new design, these kinds of issues are almost a given. Of course, when you pay $2,699 for a top-of-the-line Surface Book with a Core i7-6650U CPU and discrete GPU, you expect better.

If these problems persist into the new year, then we have a problem.

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