Travis Greene, Identity Solutions Strategist at Micro Focus: End users turn to shadow IT for a myriad of reasons:
- Because IT doesn’t offer a service (such as file sharing)
- Because the IT standard is too difficult to use or doesn’t meet their needs (such as the adoption of CRM in the cloud)
- To avoid IT policies
If users are going around IT to acquire a service, either because it isn’t offered or doesn’t meet their needs, then IT needs to seriously consider either adding it, or enabling access through a cloud broker. Cloud broker software provides single sign-on to SaaS apps, enforces access request and approval policies, provisions access automatically for user convenience, and revokes access when a user changes roles or an access certification indicates a need to revoke the access.