How a 96-year-old company modernized its infrastructure by embracing innovation

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Getting employees to adopt an innovative culture was just one challenge for Pitney Bowes

For more than 90 years, Pitney Bowes has been helping its customers conduct physical and digital commerce worldwide. In this keynote session at the recent IT Roadmap event in New York, James Fairweather, SVP of Technology and E-commerce, talks about his company’s  investment in a digital infrastructure. This change moved across clouds, APIs, data, mobility and collaboration, as well as how they created a “culture of innovation” with developers and designers.

james fairweather pitney bowes

James Fairweather, SVP of Technology and E-commerce

“How are our clients choosing to consume our services, and what are they choosing to buy from us?” Fairweather said. “Historically, the purchase was about a product that they would buy from us, and it’s great to their environment. We’ve seen that product start to produce data and information, and increasingly, they’re  more interested in the information and data sets that the product is generating, and how do they get that data wired into their infrastructure. Now we see a shift again to the ultimate product/technology/math algorithms are somewhat irrelevant in the conversation. They want to buy an outcome.” 

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