Employee Profile Updates
Bot Prompt: “I was just married and need to update my surname.”
Bot Initiated Prompt: “I see that your master file / profile has been updated to reflect a new living address, is that accurate?”
Whenever major changes are happening in your personal life, like a move or marriage, updating your work status or profile is probably the last thing on your mind. A bot could easily assist with updating personal profile information such as banking accounts, phone numbers, emergency contacts, surname, address etc. This change could be prompted by the user, detected through recorded updates from payroll or other related business functions, or retrieved from publicly available information.
ART: two people getting married