Guy William Clinch

Guy Clinch is the principal member of Guy Clinch Consulting. He has 30 years of industry experience and has held positions at Avaya, Lucent Technologies and AT&T.

The mission of Guy Clinch Consulting is to help an ecosystem of technology and go-to-market companies to better serve the needs of their customers. Guy serves on numerous industry panels and committees. He is a life member of the National Association of State Technology Directors, which is an honor awarded to him for his years of service and innovation with the organization.

Guy served as past chair of the Corporate Affiliate Council and in other executive roles as commercial partner of the National Association of State Technology Directors. Other organizations Guy has served include the Association of Public Safety Communications Officials International and the National Emergency Number Association. For many years, Guy was the Avaya champion of the International Alliance of Avaya Users Contact Center Council. He is a graduate of Salem State College and the Harvard University Extension School.

The opinions expressed in this blog are those of Guy Clinch and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Trust in our systems: Chapter 11 and Avaya's prognosis

The contact center and CRM collision leads to a new dominant species

The contact center and CRM collision leads to a new dominant species

The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.

Software development genetics, part 2: Microservices, containers and the DevOps connection

Software development genetics, part 2: Microservices, containers and the DevOps connection

Two other software development methodologies—microservices and containers—are bringing genetics-like changes to software development environments.

Software development genetics, part 1: DevOps, lean, agile

Software development genetics, part 1: DevOps, lean, agile

Software development techniques, such as DevOps, lean and agile, are changing how applications are created and the economics that drive the software industries.

Avaya’s Chapter 11 filing sends waves of disruption

Avaya’s Chapter 11 filing sends waves of disruption

Avaya employees, partners and customers already feel the effects of the company’s decision to file for Chapter 11 bankruptcy.

CRM and contact center are on a collision course

CRM and contact center are on a collision course

CRM and contact center—two industries that have, for the most part, co-existed on the desktop of the contact center agent—are headed for a mashup.

Recombinant communications: The new 'genetics' of enterprise communications

Recombinant communications: The new 'genetics' of enterprise communications

The emerging API economy and 'as-a-service' industries hold promise to revolutionize the 'genetics' of enterprise communications.

Clickbait and the Avaya feeding frenzy

Clickbait and the Avaya feeding frenzy

Based on comments by unnamed sources, an article about Avaya weighing bankruptcy has triggered a waterfall of speculation. But there are two sides to every story.

The real unified communications

The real unified communications

Communications may be unified, but not in the way the term suggests. Ask Salesforce or SAP.

Cisco and the circle of corporate life

Cisco and the circle of corporate life

Business history, including those of IBM and Lucent, has taught us many lessons. Scenarios seem to repeat and could impact Cisco.

Unified Communications: Communications, yeah. Unified? That's questionable

Unified Communications: Communications, yeah. Unified? That's questionable

The term unified communications might have been a prediction of where the market would trend, but we never quite got there and are farther away than ever today.

The Netflix Effect and the API Effect: Parallel paths to disruption?

The Netflix Effect and the API Effect: Parallel paths to disruption?

Will the API Effect be as disruptive as the Netflix Effect and fundamentally change how enterprise organizations obtain and use communications applications?

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