Larry Hettick

Avaya and Google Collaborate on Contact Center

Avaya announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya’s expertise in customer engagement technologies with Google’s expertise in Web applications and...

GENBAND Partners with Alcatel-Lucent on NFV

GENBAND has joined the Alcatel-Lucent CloudBand Ecosystem Program in a partnership designed to accelerate market development for Network Functions Virtualization (NFV).

Sprint Adds Contact Center to UC Portfolio

Sprint announced it is teaming with ComputerTalk to integrate contact center capabilities into the Sprint Complete Collaboration with Microsoft Lync, Sprint’s unified communications portfolio.

Avaya Speaks Out on 2015 UC Trends

Avaya asked leading thinkers from across their organization to offer ideas about what to expect in 2015 for communications services.

Looking back at 2014 predictions, how did we do?

As we approach the end of 2014, we will again make our annual predictions for the coming year, but today, we’ll take a look at how we did with the predictions we made a year ago.

EarthLink Launches Hosted Contact Center

EarthLink has launched its new Hosted Contact Center solution supporting multichannel engagement with features that include chat, email, voice and social media interactions.

Alcatel-Lucent Enterprise Unveils OpenTouch Suite for SMBs

Alcatel-Lucent Enterprise has added to its unified communications portfolio with its OpenTouch Suite for SMB, targeting the small and medium-sized business. New features include simplified SIP support, BYOD solutions, and a flexible...

Cisco Launches Project Squared Collaborate App, IX5000 TelePresence Series

Cisco introduced Project Squared as a cloud-based collaboration app developed via an alliance with Box, plus the latest upgrades to the Cisco TelePresence portfolio with the Cisco TelePresence IX5000 series.

Microsoft Rebrands Lync as Skype for Business

Microsoft Lync will become Skype for Business with a new user interface and new features in the first half of 2015 - providing better UC features for users, more work for Lync integration partners, and giving other UC supplies more...

Obama Supports Title II Classification for Internet Services

Earlier this week, President Obama called on the Federal Communications Commission (FCC) to reclassify Internet services under Title II of the Telecommunications Act - but the FCC is going slowly on any ruling.

AGT Introduces Alliance Service Suite, Managed Service Enhancements

AGT has introduced the Alliance Service Suite, a collection of audio visual (A/V) solutions and managed services for collaborative environments. In other news, Vidyo announces VidyoWorks WebRTC developer platform and API.

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