Larry Hettick

Vidyo partners with NICE to enhance customer experience

NICE and Vidyo have integrated the NICE Engage Platform, a recording and analytics solution that supports real-time engagement, with VidyoWorks.

8x8 unveils cloud-based global contact center solution

8x8 announced the launch of 8x8 Virtual Contact Center (VCC) Global today as a milestone as a new milestone in its Global Reach initiative.

AT&T Expands Audio Conferencing with Skype for Business

AT&T announced last week that it will be offering global conferencing through Skype for Business in the coming months.

GENBAND Showcases Virtualized SBC on HP OpenNFV Platform

GENBAND and HP have been working together to integrating GENBAND’s applications and cloud-based Virtual Network Function (VNF) Manager onto HP’s carrier-grade OpenNFV platform.

Polycom Extends Collaboration Support Services Portfolio

Polycom announced three new services last week designed to expand its collaboration portfolio including Polycom RealAccess, Polycom Managed Services, and Polycom VVX Services.

RingCentral Adds Cloud Contact Center to Its Portfolio

RingCentral, a cloud-based business communications provider, has added contact center capabilities to its portfolio. The new RingCentral Contact Center is powered by inContact.

VoLTE not the only mobile VoIP option

New entrants are adding diversity of choice for mobile VoIP, with Facebook topping the list of successful newcomers.

Alcatel-Lucent Launches New Rapport Software Platform for Enterprise, Service Providers

Alcatel-Lucent has launched a new software platform designed to cut the cost and complexity of embedding and integrating voice, video, and messaging services into any application. Rapport is intended to enable the communications...

Recommended Reading: The 2015 VoLTE State-of-The-Market Report

A 2015 VoLTE State-of-The-Market Report sponsored by Sonus and released last week shows that as mobile operators build out their broadband data networks using 4G LTE, VoLTE is evolving as the platform of choice for delivering voice...

FCC Makes Open Internet Rules Official, Sparking Immediate Legal Action

On Monday this week, the FCC published it “Net Neutrality” rules in the Federal Register, making the Open Internet rules official, and by today (Wednesday) the rules were already being challenged in federal court.

Vonage CEO Speaks Out on SMB UCaaS Trends

We talked recently about UC trends with Vonage CEO Alan Masarek who has been at the company’s helm since November 2014. Our interview followed the company’s recent $25.25 million acquisition of Simple Signal, a service provider...

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