Two ITIL processes that will protect your existence

Two ITIL processes that will protect your existence

IT service management (ITSM) and IT infrastructure library (ITIL) have become the dominant approach and best practices for operational excellence in most IT organizations. Yet, I question why many organizations have implemented only...

06/09/17

A glimpse into the future of the IT organization

A glimpse into the future of the IT organization

Governance and IT Service Management (ITSM) will become increasingly important to the future of the traditional IT organization.

05/03/17

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