Trust in our systems: Chapter 11 and Avaya's prognosis

Trust in our systems: Chapter 11 and Avaya's prognosis

Chapter 11 of the U.S. Bankruptcy Code is a legal innovation that has been copied around the globe. It might just be the hospital Avaya needs.

03/07/17

The contact center and CRM collision leads to a new dominant species

The contact center and CRM collision leads to a new dominant species

The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.

03/02/17

Software development genetics, part 2: Microservices, containers and the DevOps connection

Software development genetics, part 2: Microservices, containers and the DevOps connection

Two other software development methodologies—microservices and containers—are bringing genetics-like changes to software development environments.

02/23/17

Software development genetics, part 1: DevOps, lean, agile

Software development genetics, part 1: DevOps, lean, agile

Software development techniques, such as DevOps, lean and agile, are changing how applications are created and the economics that drive the software industries.

02/22/17

Avaya’s Chapter 11 filing sends waves of disruption

Avaya’s Chapter 11 filing sends waves of disruption

Avaya employees, partners and customers already feel the effects of the company’s decision to file for Chapter 11 bankruptcy.

02/10/17

CRM and contact center are on a collision course

CRM and contact center are on a collision course

CRM and contact center—two industries that have, for the most part, co-existed on the desktop of the contact center agent—are headed for a mashup.

02/02/17

Recombinant communications: The new 'genetics' of enterprise communications

Recombinant communications: The new 'genetics' of enterprise communications

The emerging API economy and 'as-a-service' industries hold promise to revolutionize the 'genetics' of enterprise communications.

01/09/17

Clickbait and the Avaya feeding frenzy

Clickbait and the Avaya feeding frenzy

Based on comments by unnamed sources, an article about Avaya weighing bankruptcy has triggered a waterfall of speculation. But there are two sides to every story.

12/01/16

The real unified communications

The real unified communications

Communications may be unified, but not in the way the term suggests. Ask Salesforce or SAP.

10/31/16

Cisco and the circle of corporate life

Cisco and the circle of corporate life

Business history, including those of IBM and Lucent, has taught us many lessons. Scenarios seem to repeat and could impact Cisco.

10/24/16

Unified Communications: Communications, yeah. Unified? That's questionable

Unified Communications: Communications, yeah. Unified? That's questionable

The term unified communications might have been a prediction of where the market would trend, but we never quite got there and are farther away than ever today.

09/06/16

The Netflix Effect and the API Effect: Parallel paths to disruption?

The Netflix Effect and the API Effect: Parallel paths to disruption?

Will the API Effect be as disruptive as the Netflix Effect and fundamentally change how enterprise organizations obtain and use communications applications?

08/02/16

Cajun redux? Avaya’s focus on data networking misses the mark

Cajun redux? Avaya’s focus on data networking misses the mark

Avaya needs to focus on what the majority of its customers care about: team and customer engagement solutions.

07/07/16

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